Orlando Car Hire
Low cost car hire in Florida
Orlando Car Hire Terms & Conditions
Our all inclusive car rental includes:
Unlimited Mileage
Loss Damage Waiver (LDW)
which is a combination insurance of both Collision Damage Waiver (CDW) and
Theft Waiver. As long as you adhere to the rental policy of the supplier you
will not be held responsible for the cost of replacement or repair to your hire
vehicle.
Uninsured Motorist Protection (UMP)
up to $1m Liability Cover. Offers an Uninsured/Underinsured/Hit-and-Run
Motorist Protection (UMP) that provides the renter and family members
travelling together in the rented vehicle with up to $1,000,000 of non-stacked
coverage for bodily injury sustained while driving the rental car, and caused
by another driver who has no insurance, minimal insurance, or is a hit-and-run
driver.
Supplemental Liability Insurance (SLI)
up to $1m Liability Cover. All drivers included on the rental agreement will
not be held liable for third party claims for bodily injury or property damage
resulting from an accident.
All Taxes and Airport Fees
(except the California Tourism Tax of 2.5% which is payable locally on all
California pick up's)
Alamo All inclusive package
includes 1 driver over 25.
Alamo Gold
covers up to three additional drivers over 25.
What's not included?
- Personal accident insurance (PAI): this is probably covered in your holiday
insurance. It is an option, which you will be offered on collection of the car.
Additional non-mandatory insurances. RoadSafe / Roadside Assistance. Your
rental will include a basic road side assistance service. You DO NOT have to
upgrade to a premium service unless you so desire
- Insurance exclusions - see the relevant insurance sections.
IMPORTANT: ENSURE that you check your rental agreement before you sign it.
Please ensure that you are only signing for items you have selected to
purchase. If you do not understand the agreement please ask a manager to
explain further. Please ensure that you only sign the agreement when you are
happy with its contents. Once you sign the agreement your contract will them.
WE WILL NOT BE ABLE TO CLAIM A REFUND FOR ITEMS/INSURANCES/UPGRADES SIGNED FOR
'OPTIONAL EXTRAS' SIGNED FOR BY ACCIDENT. PLEASE ENSURE THAT YOU TAKE A MOMENT
TO FULLY UNDERSTAND THE AGREEMENT BEFORE YOU SIGN IT.
Items NOT included in the car rental insurance coverage
In line with all suppliers, none of the rental companies cover the following
items on their insurance / emergency road side assistance package, so you would
need to cover these costs yourself. Flat Battery (if you leave your lights on.
Covered if faulty battery) Damage caused by putting the wrong fuel type in the
car (e.g. putting diesel in a petrol car) Broken windows or windscreen Tyre
replacement (e.g. if damaged by hitting the curb. Covered if worn) Key
replacement if you lose or damage the key Roadside assistance if you lock
yourself out of the car Damage to underside of vehicle if you are found to be
driving 'off-road' which is not permitted Damage to the roof of the car if you
place goods on the roof or drive under a low barrier etc. Damage to the
interior (caused by spilling drinks, cigarette burns in seats etc) In actual
fact, in many cases the rental companies will not charge you for the above but
that is at their discretion. Costs incurred by the above may be claimed back
from your travel insurance but ensure all receipts are retained. Suppliers may
offer you additional roadside assistance to cover the above eventualities which
is optional. They may ask for an additional daily fee for this. You do not have
to take this, and by accepting it at the beginning of your rental will not be
entitled to a refund. Emergency roadside assistance is already included in your
rental (for accidents and breakdowns). Drivers must be at least 21 years old to
drive. Drivers age 21-24 will be subject to an Underage Drivers Fee of $25 per
day paid locally.
AVAILABILITY OF CARS:
The rental companies have a large fleet of cars, however, cars can be reserved
only by car category and not by specific model. If for any reason the car
reserved is unavailable, the rental company will provide a similar or larger
car at no extra cost.
UPGRADING THE CAR:
It is important to reserve the right car for your party, however, upgrading to
a larger car can be done at the time of rental, subject to availability. The
cost of the upgrade will be shown separately on the rental agreement and will
be charged at local rates. If you agree to upgrade your car on collection, you
can not seek a refund for this on your return. If the rental company advise you
the car booked is not large enough for your party and luggage, then you have a
right to attempt to use the car as booked provided you do not have more people
that the car is designed to carry. Upgrade costs for taking a larger car than
booked cannot be refunded by us under any circumstances. If prior to collection
you decide to upgrade to a larger car, you can request this through us. You
will be charged the difference between the car originally booked, and the car
type you are upgrading to, based on the price on our site at the time you made
your booking. This will be significantly cheaper than upgrading on arrival. No
admin fee will be charged for upgrading your car through us prior to rental.
ADDITIONAL DRIVERS:
Additional drivers must meet all rental requirements and pay the appropriate
fee where applicable. Note, the ' Inclusive' package allows 1driver with Alamo.
The gold package allows 4 drivers with Alamo - all drivers must show a valid
driving licence and photo ID on collection of the car. All drivers must have a
valid credit card in their own name.
INFANT SEATS:
Children under 3 years of age must be properly secured in a child passenger
restraint. Children and 4+ must wear a safety belt.
IMPORTANT: Parents / Guardians will be asked to install these restraints
themselves. Infant seats are payable on collection of the car at approx $7 -
$10 per day per seat.
FUEL POLICY:
Alamo: The vehicle will be issued with a full tank of petrol and a charge made
upon return of your vehicle (except Gold Inclusive where the initial tank of
fuel is included),based on the average full service pump price for mid-grade
petrol, as stated by the American Automobile Association, plus a re-fuelling
fee. This can equate to over double the regular pump price. The client should
return the vehicle empty, as there will be no refunds for unused petrol.
ONE WAY RENTALS:
There are no charges for one way rentals within Florida
DRIVING AREAS:
Cars may be driven into any State in mainland USA. Some cars may be driven into
Canada, but must be returned to the rental location in the USA. Check with the
rental company on collection of the car.
DEPOSIT:
The driver most in all cases have a valid credit card that can be swiped as a
deposit for any damage not covered by the inclusive package.
ADDITIONAL INFORMATION:
Terms and Conditions are subject to change without notice. Vehicle availability
may be restricted and vehicle specification may be subject to change without
notice.
CANCELLATIONS / NO SHOWS:
The following cancellation policy is in place:
Over 7 days before pickup: £25 administration fee
7-1 days before pickup: 50% of total of booking
24Hrs before pickup: 100% of total of booking
BOOKING AMENDMENTS:
No admin charge is made for amendments to bookings. In the event you amend your
booking and the rental price therefore changes, we will either charge the
difference if greater, or refund the difference if a lesser amount. Prices
based on rate at time of booking. Note, we cannot guarantee to be able to make
an amendment within 2 business days of your pick-up date although we will
endeavour to do so.
REFUNDS:
No partial refunds are available for bookings where vehicle is returned early.
DRIVING LICENCES:
All drivers must possess a full, valid driving licence. For rentals with Alamo,
a full licence must have been held for a minimum of 1 year at the time of
collection of the vehicle. Licences can be accepted from any Country other than
US and Canada, Only driving licences in the English language will be accepted,
otherwise we recommend obtaining an International licence in the English
language from your licensing authority. UK licence holders must take both the
paper and photo part of the licence unless the licence is the older paper-only
type in which case you will also be required to show another form of photo ID
such as your passport.
RENTAL AGREEMENT / COMPLAINTS:
When you collect your car from the rental company, you will complete and sign a
rental agreement and a copy will be given to you. In the unlikely event of a
problem or complaint upon your return, we can only deal with your issue if you
have this paperwork. Therefore it is important you keep the rental agreement
paperwork safe after your rental. We can only deal with a complaint on your
behalf if we are notified within 8 weeks of return of your car.
LOCAL CHARGES:
Customer Facility Charge at MCO: From 1st October 2008, for Orlando
International Airport only, there is a CFC payable on collection of the car.
This is not a charge made by the rental company, but by the airport authority.
The daily rate is $2.50 up to a maximum of $12.50 in total. The fee is payable
regardless of whether you book through Orlando Car Hire, any other agent or
directly with the rental company. Although our prices are fully inclusive of
taxes, insurances and surcharges (except for the California Tourism Fee, Under
age Surcharge and CFC at Orlando International Airport as stated above), there
can be local charges for other optional items such as child seats, 1-way fees,
enhanced road side assistance, GPS systems, car upgrade or anything else you
agree with the car rental company on collection of the car. You must agree and
sign for any such items on collection of the car, as part of the rental
contract. It is your responsibility to check the paperwork supplied before you
sign the contract as any extras you agree to cannot be refunded after that
time. If you see any charges on the paperwork that you have not agreed to, then
ask a staff member to remove the charge.
NATURE OF CONTRACT:
Our Suppliers will issue a Pre-Paid Voucher after receipt of full payment for
your rental. On arrival at the location you will exchange the Pre-Paid Voucher
and sign a binding contract which will form between the rental company and the
customer. This contract is only available in English. By signing this contract
on arrival you agree to be bound by it's terms and conditions and your contact
with our Suppliers ends. Please note our Suppliers can only take payment during
normal UK business hours.
PRICING:
These prices are subject to variation until such time as your booking is made.
Once you have made a payment (either deposit or balance) the price quoted will
be fixed. Therefore you will receive no refund if our prices drop nor will you
be require to pay extra if our prices increase.
LIMIT OF OUR LIABILITY:
Your contract is with our Suppliers directly and not with us therefore we shall
not be liable in the event our Suppliers are unable to fulfil your order nor
are we or our Suppliers liable for any consequential loss as a result of their
inability to provide a vehicle as contracted. We would advise you to have
adequate travel insurance to cover you for any loss as a result of the unlikely
event of this.
RENTAL DURATION:
Maximum of 56 days in a single rental period throughout Florida If you book a
car for a longer period than above, this is permitted, but you will be required
to return to any convenient depot at a point within your overall rental that
would mean no single segment of the rental exceeds the maximum duration for the
area in question. Once you have placed your order, if you do not advise us
otherwise, our supplier will choose a date and location. This can be amended if
it is not suitable, up to the date of collection of the car.